Applications Analyst

Shaker Heights, OH

Full Time

Information Technology

Mid Level

BENEFITS:

At Wingspan, we prioritize our employees and their wellbeing. We provide competitive benefit options to our employees and their families, including domestic partners and pets.

Our offerings include:

Healthcare: Comprehensive medical (free option available), dental, vision & FSAs
Education Perks: 50% CWRU MSW tuition discount & free supervision for licensed roles
Financial Security: 403(b) retirement plan with employer match
Work-Life Balance: Generous PTO, paid holidays, and 24/7 EAP support
Family Care: Fertility/IVF coverage, childcare FSA, and pet insurance

QUALIFICATIONS:

Four-year Computer Science or similar technical degree required. Equivalent experience will be considered.
Healthcare Industry experience is not required, however, candidates with such experience will be given strong consideration.
Experience utilizing and maintaining an Electronic Health Record system.
Microsoft Operating System and Office 365 Suite experience
Sensitivity in relating to persons of varying backgrounds and the ability to work with diverse groups of people possessing various strengths, aptitudes and abilities.
Ability to perform job responsibilities with a high degree of initiative and judgment.
Demonstrate oral and written communication skills and effective interpersonal skills.
Practical and creative problem-solving skills.
Experience working in a healthcare organization preferred.
Experience with a Netsmart EHR product preferred.
Experience with SQL preferred.

AGENCY SUMMARY:

Wingspan Care Group is a nonprofit administrative and management organization that provides a united, community-based network of services so member agencies can focus on mission-related goals. Our innovative model is designed to promote sustainability and advancement among its partner agencies by streamlining operations and eliminating redundancies – resulting in improvements to the delivery of direct service operations.

POSITION DESCRIPTION:

(This is an On-Site position) The Clinical Applications Analyst implements, supports, enhances and integrates third party products into our Electronic Health Record (EHR) system for our general user community. Our EHR is built on the Netsmart MyAvatarNX platform running in a SaaS environment. This individual works with department heads, end-users, database administrators, and vendors within the standard course of supporting user needs, troubleshooting and improving the use of our clinical systems. The person in this role must communicate easily and clearly with non-technical personnel. At varying levels, this position will implement and maintain multiple systems. The position will be performed successfully with limited supervision.

RESPONSIBILITIES INCLUDE:

Build, test, and maintain an electronic health record system using industry best practices.
Define, document, diagram and integrate workflows and processes.
Be able to work independently with internal and external customers and vendors.
Ability to prioritize tasks and maintain deliverable timelines.
Assist and train end-users in functionality, security and information extraction.
Troubleshoot end-user problems within supported applications.
Interpret and transform end-user needs to new or modified features and functionality.
Maintain a secure working environment to protect confidential information and adhere with HIPAA and other regulatory standards.
Communicate with Manager and team regarding priorities, needs, and potential projects.
Maintain up to date technical product knowledge and learn new technologies as required.
Maintain an understanding of current and evolving standards such as privacy, confidentiality, accessibility, security and intellectual property rights.
Rotation through 24 x 7 on-call coverage when necessary.

Wingspan Care Group (“Wingspan”) is the not-for-profit parent company of Applewood Centers, Inc., Bellefaire Jewish Children’s Bureau, Bluestone Child & Adolescent Psychiatric Hospital, and Lifeworks. The mission of Wingspan is to provide organizational efficiencies at the operational, administrative, and fiscal levels for its subsidiary agencies so that they may focus on their respective missions. Wingspan is an Equal Opportunity Employer. Wingspan’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Wingspan also prohibits harassment of applicants or employees based on any of these protected categories.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Are you legally eligible to work in the United States?*

Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?*

What is your highest completed level of education?*

Are you of age 21 or older?*

Are you currently employed?*

Were you referred by a current employee? If so, who?*

What date are you available to start?*

What are your salary requirements for this position?*

Have you ever applied to Wingspan Care Group before? If yes, when?*

Have you ever worked for Wingspan Care Group before? If yes, give date and reason for leaving.*

Are you related to an employee or Board Member of Wingspan Care Group?*

Have you ever been discharged by a previous employer? If so, why?*

Have you ever been convicted of a crime? If yes, please explain.*

Have you ever been investigated for abuse or neglect by a government regulatory agency where the result was either "indicated" or "substantiated"? If yes, please explain.*

Have you ever been investigated for abuse or neglect? If yes, please explain.*

What email address would you prefer us to communicate with you on regarding this opportunity?*

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Human Check*

Submit Application